---
title: What Should I do if Items are Missing or Damaged?
description: missing or damaged items. issues with delivery
---

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# What Should I do if Items are Missing or Damaged?

## We're sorry your order didn't arrive as it should. 

#### To help us resolve the issue as quickly as possible, please complete our Product Issue Form using the link below:

#### **[Product Issue Form](https://2f9uhj.share-eu1.hsforms.com/2eTMP_XTMQWK6Tz9bfPrIMA)**

#### Once we receive the completed form, our team will review the information provided and recommend the most appropriate solution. To help us investigate and process your request efficiently, please include:

- #### The order number, which begins SO
- #### The shipment number, which begins SS
- #### The quantity and product(s) affected
- #### Photos of the packaging and the affected items, if possible

 

#### **Please report any missing or damaged items within** **7 days of delivery**.

 

**Kindly note:**

The information submitted through the Product Issue Form will be used to assess product issues or damage-related requests. Please provide as much detail as possible, including the affected SKU(s) and the quantity damaged, missing, or short-shipped. 

 

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