---
title: What to Expect after Placing an Order
description: A step-by-step guide from order confirmation through dispatch, delivery and invoicing
---
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1. [Craster Distributor Support](https://distributor-support.craster.com/home?hsLang=en-gb)
2. [FAQ](https://distributor-support.craster.com/home/faq?hsLang=en-gb)
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# What to Expect after Placing an Order
## A step-by-step guide from order confirmation through dispatch, delivery and invoicing.
#### Once you place an order, it moves through five stages — from submission and confirmation to delivery and invoicing. This guide explains what happens at each stage, the updates you will receive and the typical timeframes involved.
---
### **Your Order Journey at a Glance **
\*After confirmation and release from any credit hold — see the separate Payment Before Shipping article for what puts an order on hold. Delivery timing varies by destination and carrier — see Lead Time for In-Stock Items.
---
### ** What Happens at Each Stage?**
### **1. Order Submitted**
We have received your order by email, submitted either as a signed quote or a formal purchase order.
### **2. Order Processing and Confirmation - within 2 working days**
Once your order has been processed, we will email you an order confirmation detailing your purchase order (PO) reference, stock availability and expected delivery date.
To improve efficiency and reduce lead times, available items will automatically move to the shipping stage on the next working day. Please review your order confirmation carefully and contact Craster immediately if any details are incorrect or need to be changed.
**Important — this is your final opportunity to make changes**
If you need to amend your order, please contact us within 24 hours of receiving your order confirmation and before the order moves to the packing and shipping stage.
Once your order has been picked and packed, we cannot change the item codes, quantities, delivery address or billing address.
### **3. Preparing Your Order for Dispatch — 3 to 5 working days\***
We will begin preparing your order for shipment once it has been confirmed and, where applicable, released from credit hold. After your order has been packed, it will be handed over to the carrier.
Orders placed without approved credit terms will remain on hold until payment has been received. For more information, see **Payment Before Shipping**.
### **4. Tracking Email Sent — once your order has been dispatched**
As soon as your order is dispatched, you will receive an email containing the carrier’s tracking reference. This allows you to track your delivery in real time without having to wait for an update from the Craster team.
### **5. Delivery and Final Invoices — timing varies by destination**
Your order will be delivered to the address confirmed in your order confirmation. At this stage, Craster will also issue the final invoice.
Delivery times vary depending on the destination and carrier. For estimated transit times, please refer to the country-by-carrier table in **Lead Time for In-Stock Items**.
---
**Please note**
All timeframes are estimates. Working days exclude weekends and public holidays.
The dispatch timeframe begins once your order has been confirmed and, where applicable, released from credit hold.
Delivery times vary depending on the destination and carrier.
**Want to check your order status?**
Visit the Partner Integration Tool for the latest updates and further details.
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