What is Craster Return Policy?
We want you to be satisfied with your purchase. If you need to return an item, please review the guidelines below and contact our team to arrange the return.
Craster Return Guidelines
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You must notify us of your intention to return an item within 14 days of delivery.
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Returned items must be in good, unused condition to be eligible for a refund.
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All returns are subject to a 30% restocking fee.
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The cost of return shipping is the responsibility of the customer.
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Original delivery charges paid at the time of your order are non-refundable.
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Once your return has been arranged and collected by the courier, please send us the tracking information. This allows us to monitor your return and inform our warehouse of its arrival.
Requesting a return
All returns need to be approved before items are sent back. To start a return, please contact our Customer Experience Team at: info@craster.com